Laura
Laura

Chats, messages, calls, emails. Laura, the Virtual Receptionist, answers — 24/7.

Running a short-term rental means one of two things: either an instant, accurate reply, or a bad review. Laura gives precise answers about your property in 100+ languages, courteously. Don't lose bookings to slow replies — she handles guest communication automatically across email, SMS, WhatsApp, webchat and phone.

See it with your own property

Works with Booking.com, your own website, Google Business and more

See Laura, our AI receptionist, in action:

  1. Paste your listing URL below
  2. Laura reads and learns your listing in seconds
  3. Ask her anything — by text or voice

Works with any website: your own domain, Booking.com, Fresha, Google Business, etc. Note: Airbnb and Vrbo links are not supported due to their closed platforms.

A new member of your team.

Laura is your property's virtual receptionist: she tells your guests — by SMS, WhatsApp and email — to contact HER, not you. And she isn't alone — she's part of a platform where she works alongside her colleagues: Marcus handles pricing, Pierre handles maintenance.

Email

Automatically replies to booking inquiries, pre-arrival questions and post-stay follow-ups.

SMS

Sends check-in codes, directions and quick updates directly to guest phones.

WhatsApp

The channel guests actually use — fast, familiar, high response rate.

Webchat

Instant replies on your own website.

Voice

Answers phone calls naturally — even at night.

One team. One platform. Every conversation in one place.

Without Laura
  • Guests wait hours for a reply
  • Night-time and weekend messages slip through
  • You answer the same questions over and over
  • Language barriers with international guests
  • No visibility
  • Your team burns out on repetitive work
With Laura
  • Replies in seconds
  • 24/7 coverage — no gaps
  • Handles repetitive questions automatically
  • Communicates in 100+ languages
  • Full conversation history and tracking
  • Your team focuses on real work

Property managers save 10–20+ hours per week.

Real situations. Real automation.

01

Late-night check-in

Guest arrives late and asks for instructions → Laura sends door code, Wi-Fi and directions instantly.

02

Pre-booking questions

Guest asks about parking, pets or location → Laura answers and nudges toward booking.

03

Maintenance issue

Guest reports a problem → Laura logs it, notifies your team and follows up.

04

International guest

Guest writes in their language → Laura detects it and responds instantly.

05

Knowledge base

Answers from your own data — not generic templates.

06

Automations

Check-in, notifications, feedback requests — handled automatically.

07

Human intervention

Step in at any moment — seamlessly.

08

Analytics

See what guests ask and how Laura is performing.

09

Multilingual

Works in 100+ languages, with no setup required.

10

Integrations

Connects to the systems you already use.

Live in under 10 minutes

1

Add your property

Paste your listing link — once.

2

Connect where guests reach you

Link your email and your property-management system (e.g. Smoobu, Guesty) — in a few clicks.

3

Laura takes over

She replies instantly — you only step in if it's really necessary.

< 3s Average response time
90%+ Questions handled automatically
45+ Languages supported
4.9/5 Guest satisfaction

Used by property managers across Europe

"I used to wake up at night for messages. Now Laura handles everything."
P

Peter K.

12 properties, Budapest

"We tried other tools. This is the first that actually works."
A

Anna N.

8 properties, Dalmatia

"We automated 90% of guest communication."
G

Gabor T.

Property Manager, 45 properties

Plans that fit your needs

Start small. Scale when you need to.

Laura

Your guests hear back in seconds — even at 3 AM, even in their own language.

For hosts whose guests mostly send text messages and rarely call.

€39 /unit/month
€33 /unit/month

2 months free vs monthly

  • Your guests get answers instantly — at 3 AM, on weekends, always
  • Check-in details sent automatically
  • Communicates in 100+ languages — foreign guests handled effortlessly
  • Incoming booking recognition
  • Every guest gets arrival directions and details upfront
  • Handles almost everything alone
Start 14-day free trial Start 14-day free trial

Cancel anytime · No charge until day 15

Most popular

Laura + Marcus

Laura takes care of your guests. Marcus makes every night worth more.

€59 /unit/month
€49 /unit/month

2 months free vs monthly

  • Everything in Laura, plus:
  • Automatic pricing — maximizes profit, not just occupancy
  • Never sells below your cost floor
  • Occupancy forecasting and seasonal demand patterns
  • Competitor rate tracking in your market
Start 14-day free trial Start 14-day free trial

Cancel anytime · No charge until day 15

Laura + Marcus + Pierre

You handle nothing — reception, pricing, maintenance, everything taken care of. Pierre coming soon.

For hosts who receive not just texts, but regular phone calls too.

€99 /unit/month
€83 /unit/month

2 months free vs monthly

  • Everything in Laura + Marcus, plus:
  • WhatsApp and inbound call handling
  • API access to connect your existing systems
  • 20-minute onboarding — start immediately
  • Shared data across products — one unified platform
Start 14-day free trial Start 14-day free trial

Cancel anytime · No charge until day 15

14-day free trial on your first unit

Common questions

How accurate are the answers?
Laura answers based on your property's own data and rules, not generic knowledge. She learns from the information you provide and becomes more accurate over time.
Does it work without a property-management system?
Yes. A property-management system (also called a PMS or channel manager, e.g. Smoobu, Guesty, Previo) is the software where you manage your bookings. Laura works alongside these, but she's fully functional without one too — you can add guest details manually or from email.
How do phone calls work?
Laura answers incoming calls in a natural voice, in the guest's language. She provides access codes, house rules and directions — and transfers to you when needed. Every call is logged and transcribed in your dashboard.
How long does it take to go live?
About 10 minutes. Paste your listing link, connect your email and your property-management system (e.g. Smoobu, Guesty), and Laura starts answering. No technical knowledge required.

Don't miss a single guest.

Start your Virtual Receptionist today.

Get Started