This page lists the third-party subprocessors that Host Logic engages to process personal data on behalf of its customers as part of delivering the Services. It supplements the Data Processing Agreement and the Privacy Policy. A higher-level, categorised overview is also available in the Trust Center.
Each subprocessor is engaged under a data processing agreement with obligations no less protective than those Host Logic owes its customers. Where a subprocessor processes data outside the EEA or the UK, transfers are made under appropriate safeguards such as the EU Standard Contractual Clauses (SCCs) and the UK IDTA.
Infrastructure & Storage
| Subprocessor | Purpose | Data processed | Region |
|---|
| Amazon Web Services | Cloud infrastructure, encrypted secret management, object storage | All platform data | EU (Stockholm) |
| DigitalOcean | Application hosting and managed relational database | Account, operational, and communication data | EU |
| MongoDB Atlas | Operational / property knowledge database | Property and operational data | EU |
| ClickHouse Cloud | Analytics data warehouse | Aggregated and operational analytics data | EU |
| Cloudflare | CDN, DNS, web application firewall, bot protection (Turnstile) | Network metadata, IP address | Global edge |
AI Services
| Subprocessor | Purpose | Data processed | Region |
|---|
| OpenAI | AI language processing for message classification and automated response generation | Message content (no account identity passed) | USA (SCCs); API data not used for model training |
| ElevenLabs | Voice synthesis and conversational voice AI | Conversation text and synthesised audio | USA (SCCs) |
| Perplexity | AI web search — property enrichment fallback, and market or topic research requested from Team Chat | Research query text only, PII-scrubbed server-side before transmission (no account identity, no guest record passed) | USA (SCCs) |
Messaging & Communication
| Subprocessor | Purpose | Data processed | Region |
|---|
| Twilio | SMS and voice communication delivery | Phone number, message/call content | USA / EU (SCCs) |
| Meta Platforms (WhatsApp Business Cloud) | WhatsApp message delivery | Phone number, message content | USA / EU (SCCs) |
| Mailgun (Sinch) | Transactional email delivery | Email address, message content | EU / USA (SCCs) |
| Brevo | Marketing email automation (where opted in) | Email address, contact data | EU (France) |
Authentication & Integrations
| Subprocessor | Purpose | Data processed | Region |
|---|
| Google | Sign-in (OAuth), Gmail / Calendar integration, Maps & Places, push notifications, analytics | Name, email, mailbox content (processed transiently), usage analytics | EU / USA (SCCs) |
| Microsoft | Sign-in and Outlook / Microsoft Graph mailbox integration | Name, email, mailbox content (processed transiently) | EU / USA (SCCs) |
Payments & Monitoring
| Subprocessor | Purpose | Data processed | Region |
|---|
| Stripe | Payment processing and subscription billing | Billing details (card data handled directly by Stripe; Host Logic does not store card numbers) | USA / EU (SCCs, PCI-DSS) |
| Sentry | Application error and performance monitoring | Diagnostic and error data, technical identifiers | USA (SCCs) |
Updates and Objections
This list reflects the subprocessors engaged as of the effective date above and may be updated as the Services evolve. As described in the DPA, Host Logic will provide notice of intended additions or replacements of subprocessors. To request notification of changes or to object to a subprocessor on reasonable data-protection grounds, contact [email protected].
